Remote Hotel Operations Manager
Noida,
India
We are seeking a skilled and proactive Hotel Operations Manager to join our centralized control center in Noida, where you will manage the day-to-day operations and actively support the sales performance of multiple U.S.-based hotels operated by our clients. This role is uniquely positioned at the intersection of operations, technology, and revenue management, offering the opportunity to directly influence guest satisfaction, operational efficiency, and business growth — all without stepping onto the property floor.
As a remote operations lead, you will act as the operational backbone for several independently managed hotels. Your responsibility will include ensuring that front desk protocols, housekeeping processes, guest service standards, and internal SOPs are rigorously followed. Using our advanced Property Management System (CloudPMS.ai) and integrated digital tools, you will monitor performance, resolve bottlenecks, and maintain operational flow across all assigned properties.
But this role is not limited to operations alone. You will also work closely with our internal teams to drive revenue enhancement by improving OTA listings, managing pricing strategies, implementing rate plans and offers, and supporting upselling efforts that elevate both guest experience and profitability. Your insights will be critical in shaping how properties perform in a competitive market — helping our clients grow faster and operate smarter.
This is a high-ownership, high-impact role for someone who understands the rhythm of hotel operations and is eager to translate that knowledge into remote, tech-driven hotel management across multiple locations.
Responsibilities
- Manage end-to-end remote hotel operations, including front desk processes, housekeeping schedules, reservation accuracy, guest escalation handling, and night audit reviews.
- Oversee and guide the use of integrated platforms (POS, OTA, payment gateways, CRM) to ensure operational consistency.
- Train and support U.S.-based staff on SOPs, tools, and workflows through calls, video sessions, and ticket-based communication.
- Monitor daily performance dashboards, occupancy data, and service logs — and act promptly to resolve issues.
- Collaborate with our internal sales support teams.
- Review guest feedback and ratings to identify service gaps or opportunities.
- Escalate issues, implement improvements, and support long-term process evolution for each property under management.
Must Have
- Bachelor of Hotel Management (BHM) or equivalent
- 3+ years of experience in hotel operations, front office, or revenue/sales management.
- Strong command over English (verbal and written) to coordinate with U.S.-based teams.
- Hands-on experience with hotel tech tools like PMS (any), OTA Extranets, POS, CRM.
- Proficiency in data interpretation, reporting, and shift-based operations.
- A proactive mindset with a passion for process improvement and measurable impact.
Nice to have
- Master of Hotel Management (MHM) or equivalent
- Familiarity with U.S. hotel market, guest expectations, and booking behavior.
- Experience with pricing strategy, upselling, and OTA visibility management.
- Understanding of channel managers, rate syncing, and overbooking prevention.
- Prior exposure to remote operations teams or international client servicing.
What's great in the job?
- Opportunity to lead multi-property operations and influence sales outcomes from a centralized setup.
- Real-time exposure to international property management systems and best practices.
- Work on a high-visibility role driving both guest satisfaction and hotel profitability.
- Full training on all tools and protocols + structured growth path.
- Competitive salary + night shift allowance (if applicable) + performance incentives.
